Your guide to a sparkling clean home

Welcome to Glow and Grace, your trusted cleaning partner in Ozaukee County. To ensure a smooth and satisfying experience for everyone, please review our terms of service. These guidelines help us provide the best possible service while setting clear expectations.

Our commitment and your understanding

At Glow and Grace, we are dedicated to providing reliable and detailed cleaning services. When you book with us, you agree to the following key conditions:

  • **24-hour cancellation policy:** We require at least 24 hours' notice for any cancellations or rescheduling to avoid a cancellation fee.
  • **Payment due at completion:** Payment for our services is due in full upon the completion of your cleaning appointment.
  • **Insured, not liable for wear and tear:** While we are fully insured, we are not responsible for existing wear and tear on your property or items. We exercise utmost care during our service.
  • **Right to refuse service:** Glow and Grace reserves the right to refuse service under certain circumstances, at our discretion.
  • **Satisfaction guarantee:** Your satisfaction is our priority. If you're not completely happy with an aspect of our service, please contact us within 24 hours, and we'll make it right.
  • **Add-on services for specific needs:** For homes requiring extensive cleaning beyond our typical scope, we reserve the right to require an add-on service to ensure the best possible outcome.

Preparing for your cleaning

To help us deliver the most efficient and thorough cleaning experience, we kindly ask for your cooperation with a few things before our team arrives:

  • **Reduce clutter:** Please have clutter as reduced as possible. This allows our team to focus on cleaning surfaces effectively and prevents accidental damage to personal items.
  • **Ensure access to home:** Please make sure our cleaning professionals have clear and safe access to your home at the scheduled time. This could involve providing entry codes, leaving a key, or ensuring someone is home to let us in.

These preparations help our team maximize their time and provide you with an exceptional clean.

Changes, cancellations & concerns

We understand that plans can change. If you need to modify or cancel your booking, or if you have any concerns regarding your service, please keep the following in mind:

  • **24-hour notice preferred:** We prefer a 24-hour notice for any changes or cancellations to your scheduled cleaning. This allows us to adjust our schedule and accommodate other clients.
  • **Contact us directly:** For any service-related concerns, please reach out to us promptly so we can address them efficiently and to your satisfaction. You can contact us at [[phonenumber]] or via email at [[email]].